Who are we?
Contact the Elderly is the only national charity solely tackling social isolation and loneliness amongst people aged 75 and over through face to fact contact with monthly tea parties .Contact the Elderly is a registered charity (England & Wales 1146149) and in Scotland (SC039377) company limited by guarantee (07869142). The registered address is Contact the Elderly, 2 Grosvenor Gardens, London SW1W 0DH.
How do we collect information from you?
We obtain information about you when you use our website to contact us through our information submission form, complete a volunteer or guest application form, make a donation to us through our donate button or sign up to receive our E-news.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, some other personal information we ask for on both our volunteer and guest application forms. We may also collect your IP address, and information regarding what pages are accessed and when. If you make a donation online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
to you. These may include information about campaigns, appeals, other fundraising activities, and services; or a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Product Providers we work in association with:
When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for older people and our services please do contact us using the below information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone us on 0800 716 543.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you wish to change email address, or any of the other information we hold is inaccurate or out of date, please let us know by emailing email@example.com or by writing to Contact the Elderly 2 Grosvenor Gardens, London SW1W 0DH. Alternatively, you can telephone 0800 716 543.
You have the right to ask for a copy of the information Contact the Elderly hold about you (we may charge a small administration charge to cover our costs in providing you with details of the information we hold about you, depending on the request.)
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Mailchimp is used for our E-news and this currently operates from the U.S.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in 2018.